Krazy4
Stoney Creek
Apr 3, 2009
When we booked with Expedia, under the hotel loc it noted a Trolley service existed from the Hotel to Strip for $5.Upon arrival, we asked Hotel staff where the Trolley pickup was and they directed us to a side entrance. After 10 mins we decided to ask other Staff associates how often the Trolley ran %26amp; were shocked by their response-Trolley was discontinued in Dec.2008 %26amp; they recommended we inform Hotel Management. Discussed with Front Desk Supervisor he offered a free buffet for our inconvenience but expressed that he didn%26#39;t believe that this infor existed on-line. We persisted,requested review Expedia under loc-after 15 mins he found the Trolley info. No apology occurred after incorrect info was located %26amp; still a free buffet was the offer-a $9. compensation replacing a round-trip taxi cost of $60.perday. Requested to speak to his Superior - we waited another hour - Speaking with Hotel Dir. proved fruitless except for receiving an apology. The HotelDir noted no monetary compensation or alternate transportation would be provided from the Hotel-even though Expedia website and Hotel staff had misinformed their customers. I noted we were looking at the difference between Trolley costs and Taxi-did not happen! Hotel Dir response is making Expedia aware of issue. This is Fraudulent Advertising, %26amp; the Hotel should take responsiblity, as the Trolley has not been available for 3 months and their OWN STAFF was incorrectly informing customers. We are out $50. per day for 5 days-$250 total. Had we known that NO reasonable cost transportation was available from the Hotel, we would not have booked at this hotel. Stay on the Strip for the same $ deals for a 4* rating, and avoid frustration when dealing with Hotel management%26#39;s attitudes with no concern for their customers and fighting for re-imbursement!
I LOVE the hotel reviews, they are so entertaining
I can see the point of the reviewer
I LOVE the hotel reviews, they are so entertaining
Me too.
If the availability of the trolley was the main reason for choosing that hotel, I would have checked out and moved to somewhere on Strip. Surely the hotel Manager couldn%26#39;t object to that.
Of course the Manager cant object to someone leaving his/her hotel for a different one that doesn%26#39;t mean that he/she has to oblige by offering a refund though.
Hi - I don%26#39;t know if things are different in the US, but as you booked through Expedia, surely your contact is with them and it is them you should be taking this up with. As your contract is not with the hotel, they are not obliged to do anything for you. The Expedia customer promise states: We guarantee that the travel you booked with Expedia will meet the descriptions on our site and in your itinerary (as confirmed on our site within 24 hours of travel), or we will work with our partners on your behalf to find a solution. So I would complain to them if you haven%26#39;t already.
I would be ticked off if it happened to me. Any idea what hotel this is?
But I agree, their gripe is with Expedia, not the hotel. And really, if they could find Tripadvisor AFTER the trip to post a review, they maybe could have found Tripadvisor BEFORE the trip and asked about the trolley, someone here might have been able to set them straight.
And just a note re: Checking into a different hotel. When you book through Expedia, you pay for the WHOLE stay. You do not pay at the end of your stay or get your money back for checking out early. Although, for the extra $$ they spent on cab, they may have been able to get something! :)
Sorry that put a damper on the poster%26#39;s trip, but I also think the issue is with Expedia, not with the hotel.
';I would be ticked off if it happened to me. Any idea what hotel this is?';
Its the South Point.
Thanks for the good laugh!
1. Incorrect info on Expedia is Expedias fault not the hotels. Expedia has a person whos job it is to update this.
2. The poster wasted HOURS trying to talk to hotel people. JEZ. My time is more valuable than this. They could have walked to the strip and back in that time.
3. One majorproblem is people always trying to get something. If this had happened in another major city they would just tell you tuff. At least they got a free buffet.
4. This is why you should always book directly with a hotel. And why you should always CALL them DIRECT to check info before you book.
Ktinca now go to the Encore reviews and check out the one where Mrs.Wynn is screaming at guests in the shopping promanade.
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